MuayCamp

MuayCamp / Support

IN YOUR CORNER.

Need a hand with your log, your app purchase or the coach? Start here, or get in touch directly.

Direct to the developer

Hi, I’m Erim.

I’m the independent developer behind MuayCamp. Send a question, report a bug or tell me what would make the app more useful in your gym.

Erim Kocak · Netherlands

Email support

For a bug report, include your iPhone model, iOS version, MuayCamp version and what happened. A screenshot helps; remove anything private first.

Common questions

Do I need to pay again on a new iPhone?

Use the same Apple Account to download your eligible previous app purchase again from the App Store. Availability is subject to Apple’s terms. Your app purchase and your training data are separate: check iCloud and backups before changing devices.

What am I paying for?

The complete MuayCamp app. You pay once on the App Store before downloading it. There is no free tier, subscription or additional upgrade. Apple shows the price in your currency before you confirm.

Where is my log on my new iPhone?

Check that both devices use the same Apple Account and that iCloud is enabled for MuayCamp. Open the app and allow time to sync. Local photos, clips and some preferences do not sync through MuayCamp’s CloudKit integration. Keep your old device and data until you have checked the new one.

Why does the coach not use Apple Intelligence?

The coach can answer from your log without Apple Intelligence. Optional rephrasing depends on compatible hardware, OS, language and Apple Intelligence settings. If the local model is unavailable, the calculated answer is shown instead.

Why can I not use voice input?

Voice input is offered only when speech recognition can run on the device. Check microphone and speech permissions in iOS Settings. If local recognition is unavailable, type your question or log the session manually.

Can I export or delete my data?

In MuayCamp, open Settings to export your training log as CSV. Open a session to edit or delete it. To remove all copies, consider both local app storage and any iCloud data or device backups. Deleting the app alone may leave an iCloud copy. We cannot delete records from your private Apple storage for you.

Can you add a technique or improve a feature?

You can add a custom technique from Learn. For a feature suggestion, email support and tell us what you are trying to do during or after training. A short example is useful.

How do I request a refund?

Apple processes App Store refunds. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase.